COMPLAINT

You can file a complaint for non-conformity of goods with the contract within 2 years from the date of delivery. Below you will find all the necessary information regarding the complaint submission and procedure.

LEARN ABOUT THE COMPLAINT PROCEDURE

Report the issue

Submit your complaint by email or phone. Describe the problem in detail and attach photos of the damaged product along with your order number. We will respond within 24 hours.

Send the product

Send the product to the address we provide. The item should be properly secured. We cover the shipping costs - you will receive a return label.

Complaint review

After receiving the product, we will inspect it and process your complaint within 14 days. We will inform you of our decision by email or phone.

Exchange or refund

If the complaint is accepted, we will replace the product with a new one or refund your money. We will send the new product at our expense within 7 days.

YOUR SATISFACTION IS IMPORTANT TO US

How to file a complaint?

You can submit a complaint by email. In your complaint, please provide your order number, a description of the problem, and attach photos. We will respond as soon as possible.

Contact details:

Email: sale@phantomfurniture.de
Return address: ul. Sikorskiego 1A, 49-340 Lewin Brzeski, Poland

Company Information

PHANTOM IZABELA KARAŚ, ul. Sikorskiego 1A, 49-340 Lewin Brzeski, Poland

Contact: Email: sale@phantomfurniture.de, Phone: +48 731 222 891

Tax Information: Tax Identification Number (NIP): 7471811003

Need help?

Our customer service team is at your disposal Monday to Friday from 9:00 AM to 5:00 PM