Quality You Can Rely On

At Phantom Furniture, quality is at the heart of everything we do. We offer furniture that not only looks great but is also durable, functional, and of the highest quality – for a home that inspires.

✅ Polish Manufacturers with Experience

Our products come exclusively from renowned Polish manufacturers known for high production standards, precise craftsmanship, and advanced design. All our furniture is proudly made in Poland.

• Use of proven materials and durable components
• State-of-the-art production techniques and quality control
• Years of experience in furniture manufacturing
• 100% Made in Poland

🔎 Careful Selection of Every Product

We select our furniture according to strict criteria:

• Material quality (high-quality MDF boards, scratch-resistant surfaces, premium fabrics)
• Stability and longevity
• Functionality and everyday usability
• Design variety for modern and classic lifestyles

🛠️ Quality in Every Detail

Whether it's hinges, drawers, upholstery, or finishes – we pay attention to every detail with each piece of furniture. Many products feature:

• Soft-close technology for quiet closing
• Solid edge processing for long-lasting use
• Ergonomic shapes for maximum comfort
• Integrated LED lighting systems

🌿 Sustainable Quality

Good quality also means responsibility for us: Many of our furniture pieces are made from sustainably sourced materials or meet European environmental standards (e.g., FSC, REACH compliant).

📦 Safe Shipping and Careful Packaging

Our furniture is packaged in a transport-safe manner and delivered professionally. Each item is checked for completeness and integrity before leaving our warehouse in Poland.

💬 Your Opinion Matters

We continuously develop our range – also based on your feedback. Your satisfaction is our benchmark for quality.

🛡️ 24-Month Warranty – Your Furniture is Safe with Us

At Phantom Furniture, you receive the legally regulated 24-month warranty on every item. You can shop safely and worry-free – with full support in case of defects.

✅ What is Covered by the Warranty?

• Material and manufacturing defects
• Defective fittings (e.g., hinges, drawer slides)
• Permanent deformation of furniture parts
• Color or structural deviations due to production defects

❌ What is Not Covered?

• Damage caused by improper use or assembly
• Natural wear and tear (e.g., upholstery wear)
• Weather damage or moisture exposure
• Changes due to external modifications

🛠️ How Can I File a Complaint?

Contact us by email to file a complaint easily and conveniently. The following information is required:

• Order number
• Description of the defect
• Photos of the damaged item
• Your contact details

Our customer service team typically responds within 48 hours (business days).

🔁 What Happens After the Report?

After reviewing your complaint, we offer you, depending on the case:

• Repair or replacement of the affected product
• Delivery of replacement parts
• Refund if no other solution is possible

📦 Who Bears the Shipping Costs?

In case of a justified complaint, Phantom Furniture covers all transport and return shipping costs. If the complaint is rejected, we will inform you transparently about the next steps.

📌 Important Notes

• The warranty begins from the date of delivery
• Please keep your invoice or order confirmation
• Products come exclusively from Polish manufacturers
• This warranty does not limit your statutory rights as a consumer

🧽 Care and Cleaning Instructions

Furniture from Phantom Furniture means style, quality, and everyday usability. To enjoy your furniture for a long time, proper care is crucial. Below you'll find practical tips for cleaning and maintaining your furniture – depending on material and surface.

🛋️ Upholstered Furniture

For sofas, armchairs, and other upholstered furniture, the following applies depending on fabric type:

Velvet / Velour

• Vacuum only with a soft brush or in the direction of the pile
• Dab stains carefully, never rub
• Do not use aggressive detergents

Bouclé / Structural Fabrics

• Regularly vacuum crumbs and dust with upholstery attachment
• Damp cleaning with lukewarm water and mild detergent

Faux Leather

• Wipe with a soft microfiber cloth and clean water
• Do not use alcohol-based or oil-containing cleaners

Microfiber / Polyester

• Very easy to care for – vacuuming is sufficient
• Remove light stains with a damp cloth

🪵 MDF Board Furniture

For MDF boards with decorative surface or veneer:

• Regularly wipe with a dry or slightly damp cloth
• Never treat MDF with large amounts of water or steam cleaners
• Avoid direct sunlight and high humidity
• Clean spills immediately to prevent moisture damage
• Use coasters and placemats to protect surfaces

🎨 Coated Surfaces (High Gloss / Matte)

• Wipe with a soft, slightly damp cloth
• No abrasive materials or scratching sponges
• No alcohol-based cleaners – they can attack the paint layer
• Use polish only if recommended by the manufacturer

🪟 Glass and Mirror Elements

• Clean with glass cleaner or vinegar-water solution
• Use a lint-free, soft cloth
• Do not use sharp edges or hard objects when cleaning

🔩 Metal Parts (Legs, Frames, Handles)

• Clean with a soft cloth and mild soap solution
• Avoid scratching agents, abrasive polish, or steel wool
• For matte metal: do not use polish

💡 LED Components

• Clean LED surfaces with a dry, soft cloth only
• Never use water or cleaning agents on electrical components
• Ensure power is disconnected before cleaning

❗ What to Avoid for All Furniture

• Direct sunlight – can fade colors and materials
• Heat sources such as radiators directly on the back wall
• Cleaning with aggressive household cleaners (bleach, solvents, etc.)
• Leaving wet cloths on the surface for extended periods
• Excessive moisture – especially important for MDF furniture

💡 General Recommendations

• Always test detergents first in an inconspicuous place
• Regularly rotate or change the position of upholstery cushions (e.g., on sofas)
• Use anti-slip protection under furniture to protect floors
• For sensitive surfaces, professional furniture care can be applied

📩 Questions About Our Products, Warranty, or Care?

If you have any questions or uncertainties about materials, warranty claims, or care instructions, our customer service team is at your disposal.

Email: info@phantomfurniture.de
Phone: +48 731 222 891
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM CET

Company Information

PHANTOM IZABELA KARAŚ, ul. Sikorskiego 1A, 49-340 Lewin Brzeski, Poland

Contact: Email: sale@phantomfurniture.de, Phone: +48 731 222 891

Tax Information: Tax Identification Number (NIP): 7471811003